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Forward 2026: What Flip's Conference Revealed About the Future of Frontline Work

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AI workflows for
the frontline, finally!

AI workflows are automated processes that replace manual, paper-based tasks. With Flip's AI Workflow Builder, any team describes a process in plain language and AI builds a complete, connected flow in seconds. No code, no IT ticket, no waiting. Automated, role-aware AI workflows cut process times by up to 80%.

Trusted by leading frontline organisations worldwide

The Problem

81% of frontline workers rely on paper-based processes to follow instructions or log work.

Employees spend 26% of their workday on manual tasks that could be automated.

The solution

Flip's
AI workflow builder: create AI workflows without code

Any team can automate operational processes instantly. No developers, no delays, just results. The AI Workflow Builder takes you from prompt to live AI workflow in three steps.

B2B-SaaS UI for managing awards nominations with a flowchart and chat interface.

AI assistant

AI Workflow Builder

Describe the workflow you want to create in plain language and let AI do the heavy lifting.

"I want to build a recognition program for my staff where they can nominate a colleague for a quarterly award."

In seconds, AI generates a complete, connected Flow ready for review.

Builder

From Prompt to Production

The AI Workflow Builder does not just write messages. It automatically creates:

  • Flow architecture and user journeys

  • Messages and content

  • Integrations and actions

  • Tasks and broadcasts

  • User rights and access permissions

Need changes? Simply continue the conversation with AI or manually edit any step within the Flow Builder.

Dashboard showing workflow executions like Awards nominations and Shift handover digest.

Flow Library

Review. Refine. Launch.

See your entire workflow mapped visually in one place.

  • Understand the complete journey at a glance

  • Track edits and version history

  • Monitor Flow executions and usage

  • Understand how your employees are moving through each workflow

When you're ready, activate your Flow and deploy it instantly across your organisation. 

From idea to live workflow in seconds. 

'Flip has become the heart of our workday–it’s where every shift and every journey at Ben & Jerry’s begins.'

Antonio Khant

Operations Manager, Ben & Jerry's Ben & Jerry's ANZ

Safestore
Flip really stood out above the rest with its built-in translation. Someone in Spain can post something, someone in England reads and replies in English, and someone in the Netherlands sees it all in Dutch.

Phil Fryer

IT Director at Safestore Safestore

EUROPART
We’ve turned onboarding into an engaging experience that sets new hires up for success – while saving time and effort.

Olaf Giesen

CEO EUROPART

Bosch
Just because you don't have a laptop, it doesn't mean you should be excluded from digitalisation by your company.

Adam Pikula

IT Director, Bosch USA Bosch

Together with Flip, we're driving a cultural shift that enables companies to cultivate strong connections and foster a truly inclusive digital workplace.

Nick Crawford

CEO

Flip’s mobile and web user experience is one of the most native and consumer-like business apps I've ever used.

Dave Nixon

Co-Founder & CEO

Workflow Engine

Flip Flows: the workflow engine for AI workflows on the frontline

Automate repetitive, paper-based processes. Slash process times by up to 80% with mobile workflows your frontline completes in seconds. Design, launch and track mobile workflows with no code, no paperwork and no delays.

AI workflows with Flip vs manual processes

Criterion

Flip

Manual, paper-based processes

Creation

Prompt in plain language, ready in seconds

Forms, paper, days of coordination

IT required

No code, no IT ticket

Developers and a project team

Process time

Up to 80% shorter

Full effort, 26% of the workday lost

Frontline access

Mobile, on any smartphone

Often PC-only or on paper

Rollout

One click across the organisation

Lengthy roll-out

FAQ

Frequently Asked Questions about AI Workflows

What is an AI workflow?

An AI workflow is an automated process that artificial intelligence creates from a simple plain-language description, rather than one built by hand. It connects messages, tasks, forms, approvals, and integrations into a single end-to-end flow. At Flip, AI workflows are created with the AI Workflow Builder and run in the workflow engine Flip Flows, mobile on every frontline worker's smartphone, with no code and no IT ticket.

How fast is an AI workflow ready to use? 

You describe the process in plain language and the AI Workflow Builder generates a complete, connected flow in seconds. After a quick review you deploy it across the organisation with one click.

Do I need technical skills to build AI workflows? 

No. Any team, HR, Operations, or Comms, can build AI workflows by describing what they need. No developers and no IT ticket are required.

What does the AI Workflow Builder actually create? 

It generates the full workflow: flow architecture and user journeys, messages and content, integrations and actions, tasks and broadcasts, and user rights and access permissions.

How much time do AI workflows save? 

Flip customers slash process times by up to 80% with mobile workflows the frontline completes in seconds, replacing paper-based tasks that consume around 26% of the workday.

Do frontline workers need a company email to use AI workflows? 

No. Through Frontline Identity, operational staff get access without an email address: activation via QR code or invite code, then passwordless login on their own smartphone.

So, what will you automate first?

Describe the workflow you want to automate. Watch AI build it. Launch it with one click.

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Woman using Flows B2B-SaaS software for HR, comms, and ops on a desktop.