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Forward 2026: What Flip's Conference Revealed About the Future of Frontline Work

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The employee communication app your whole frontline actually uses

Flip is an employee communication app built for the frontline workforce who have no desk, no company email and no PC. It brings news, channels, chat, calls, tasks, surveys, a knowledge base and AI into one secure app on the phone people already carry.

Trusted by leading frontline organisations worldwide

AI Employee App

Messaging interface with voice note and video call features for employee communication.

Voice and Video Calls

Secure 1:1 and group calls from inside the app, no personal numbers shared.
Software poll UI for choosing sales prizes with 40% selecting cash bonus.

Polls

Fast, real-time feedback that captures frontline voice.
Chat message with reactions in Employee Experience Platform; Good luck for the fun run everyone!

Chat and calling

1:1 and group text and voice messaging with built-in live translation.
B2B-SaaS UI empowering employees with posts and IT updates.

Newsfeed and channels

Company news and role/location-based communities.

Tasks

Assign work, set due dates, and track completion across every location.
Security icon with Data storage: Berlin, Frankfurt and ISO/IEC 27001 certification.

Privacy and security BYOD

Enterprise-grade, GDPR-by-design protection (ISO 27001, SOC 2).
User interface for knowledge base on safety and compliance.

Knowledge Base

All of your company's knowledge in one place, connected to Ask AI.
Employee App UI: LIVE company announcement, empowering frontline via HR-Portal, Employee Engagement.

Livestream

Broadcast live events and training sessions to your entire frontline.
B2B-SaaS UI showing agent details for enhancing workflow.

AI Agent Gateaway

Connect SAP, Jira, Salesforce, etc via MCP, at a fraction of cost.
UI screens for Absences, Shiftplan, and Payslip in a SaaS platform.

Apps & Integrations

Payslips, shifts, absence, natively integrated with Workday, UKG, SAP, etc.
Chat message with translation button, 倉庫で助けが必要です.

Real Time Translation

Instant, in-the-moment translation of messages and content.
Mobile screen showing policy sign-off via chat interface

Structured onboarding journeys

Build any onboarding journey using Flows.
'Flip has absorbed into the way we do business. It's a key tool for us.'
Phil Fryer

Phil Fryer

IT Director

Here's what our customers say...

FAQ

Frequently asked questions about the employee communication app Flip

What is an employee communication app? 

An employee communication app is a mobile-first platform that connects an entire workforce, including deskless and frontline staff who have no company email or PC, through news, chat, tasks and knowledge in one place. Flip adds AI and secure passwordless access on top.

Who is Flip for? 

Flip is built for frontline and deskless teams in retail, manufacturing, logistics, healthcare, hospitality and the public sector. Customers include REWE, Porsche, MAHLE, KFC, Safestore and the City of Stuttgart.

What features does Flip have?

The platform is organised around what a shift actually contains. News and channels push the right update to the right site in a second. Chat and calls replace the private WhatsApp groups that leak company data. Tasks make to-dos visible and accountable. Surveys and polls pull honest feedback from people who never see a survey link in their inbox. The Knowledge Base puts every SOP and policy one search away. Across all of it, Flip Intelligence answers questions and completes actions through Ask AI.

How is Flip different from WhatsApp or a standard intranet? 

WhatsApp mixes personal and work life and puts company data outside your control. A legacy intranet is built for desktops and rarely reaches the floor. Flip is a secure, mobile-only platform where communication, tasks and knowledge live together and IT keeps full control.

How quickly can Flip be rolled out? 

Rollouts are measured in weeks. Safestore went live across 200 UK stores in six weeks, and Ben & Jerry's ANZ reached 70% adoption within three days.

Does Flip work for employees without an email address? 

Yes. Frontline Identity gives every worker one secure, passwordless login through passkeys, QR-code activation or a personal invite code, so no corporate email is required.

Is Flip secure and GDPR compliant? 

Yes. Flip is ISO 27001 and SOC 2 certified, GDPR and C5 compliant, and hosted in a certified data centre in Germany.

Your questions, answered

See how Flip is the only employee communication app that brings every solution to the same place.

ISO 27001 Certified badge, Information Security Management, blue and gray circular logo. AICPA SOC logo, blue circle, text: AICPA SOC aicpa.org/soc4so SOC for Service Organizations. Badge: Leading Product, ClearBox Choice 2026. ClearBox Choice 2026 AI Innovator badge
User interfaces of GLS, Ben & Jerrys, and MAHLE B2B-SaaS apps.