Ask AI is the conversational assistant trained on your company content. It answers, performs actions and triggers Agents, the pre-built workers that handle a whole job such as Absence Management, Shift Schedules or Payslip Access. Flip Flows run guided, step-by-step processes inside chat, from incident reporting to a 90-day onboarding journey, and the AI Flow Builder creates a new Flow from a plain-language prompt. The Knowledge Base is the single source of truth all of this reads from. For anything beyond Flip, the AI Agent Gateway connects external systems such as SAP, Workday or Jira to Ask AI through governed MCP connections.