The knowledge base software built for frontline teams
Flip is a knowledge base software built for frontline teams . It puts every SOP, policy and playbook one search away on any phone, with AI-assisted authoring and Ask AI search built in . Content syncs from SharePoint and Confluence, publishes in minutes, and stays behind role-based permissions. The problem was never that the knowledge did not exist. It was that the floor could not reach it.
More than 2 million employees trust our platform globally
What is a frontline knowledge base?
A frontline knowledge base is a single, searchable place where deskless and operational employees find the policies, SOPs, playbooks and answers they need, on the device they already carry . Unlike a traditional corporate intranet, it is built for small screens, works without a corporate email or extra login, and shows each employee only what is relevant to their role and location.
Frontline teams lose hours hunting for information
Frontline workers rarely sit at a desk, yet most company knowledge still lives on an intranet built for people who do. The result is predictable: outdated SOPs, HR policies buried three clicks deep, and the same questions landing on managers, HR and IT every single day.
Flip’s Knowledge Base fixes the root cause. It centralises your most important information, streamlines how you keep it current, and makes it accessible anytime, anywhere, from the app your teams already open every shift.
'AskAI makes work much easier for store employees. It saves them time and eliminates the need to ask the store manager or the specialist department. They receive a lot of information, and much of it is already available on our company's internal wiki, our knowledge base. It’s just that some of it is hard to find. The AI is a huge help here.'
Everything from the internal knowledge base in your pocket.
From outdated SOPs to buried HR policies, frontline workers waste hours hunting down information. Flip's Knowledge Base centralises your most important info, streamlines updates, and makes it easy to access anytime, anywhere.
Create polished articles in minutes
Build professional articles from scratch, or let Ask AI do the heavy lifting: drafting content, pulling in existing material, and adding the final polish. Organise everything with subpages, and make it findable with built-in search, so your teams get answers fast without digging.
What matters to frontline teams
Traditional corporate intranet | Flip Knowledge Base | |
|---|---|---|
Built for | Desk workers with a PC and corporate email | Deskless and operational teams on a phone |
Access | Separate login, often blocked on personal devices | Inside the app employees already use, no extra login |
Findability | Deep menus and folder trees | Built-in search plus AI answers through Ask AI |
Content creation | Manual, needs a web team | Self-serve articles, drafted and polished by AI in minutes |
Keeping content current | Manual, easily goes stale | Publish once, sync from SharePoint and Confluence, push updates instantly |
Confirming it was read | Rarely possible | Read-and-confirm via Flip Flows or Tasks, with a compliance record |
Permissions | Broad, hard to tailor | Role and location based, so each person sees only what is relevant |
Part of Flip Intelligence
Knowledge Base is part of Flip Intelligence, Flip’s AI module for frontline teams.
Pair Knowledge Base with Flip Flows to serve the right content at the right moment, such as during onboarding. Or use it to ground Ask AI, so employees get verified answers, and the source behind them, in an instant. Together, your knowledge becomes more than content. It becomes action.
Explore Flip IntelligenceFAQ
Flip’s Knowledge Base is a searchable, mobile-first home for company information, built for frontline and deskless teams. It centralises SOPs, HR policies, playbooks and safety protocols inside the Flip employee app, so employees find reliable answers in a tap, without a corporate email or a separate login.
A knowledge base software is a central, searchable platform that stores a company's SOPs, policies, guidelines and playbooks so employees can find them quickly. Flip's version is mobile-first and AI-powered, built so frontline workers without a PC can reach it.
A standard wiki assumes a desktop and a browser tab. A frontline knowledge base is mobile-first, works offline, publishes with push notifications and sits behind role-based permissions, so deskless staff actually use it.
A corporate intranet is built for desk workers with a PC and often needs a separate login. A frontline knowledge base is built for small screens, works inside the app employees already use, and shows each person only the content relevant to their role and location. Flip’s Knowledge Base delivers this and adds AI-assisted authoring and search.
The Knowledge Base is the content foundation for Ask AI. Employees can ask a question in plain language and get an answer drawn from approved content, instead of searching through folders. Ask AI can draft articles, pull in existing material and polish content, so a professional article takes minutes rather than hours. When Knowledge Base content grounds Ask AI, employees get verified answers along with the source, rather than a generic response.
Yes. Flip syncs content from SharePoint and Confluence, so you keep a single source of truth rather than maintaining duplicates . You can embed, display and distribute content that already lives in SharePoint, Confluence and other sources. You publish once and update as needed, which removes duplicate work and keeps every employee on the current version.
Knowledge Base uses Flip’s identity management and role-based permissions, with single sign-on built in through Frontline Identity. Each employee sees only what applies to their role and location, so sensitive information stays in the right hands without extra admin work for IT. Flip is ISO 27001 certified and SOC 2 audited.
Publishing is instant, with employee notifications, so a changed policy or procedure reaches the whole workforce at once.
Yes. Pair Knowledge Base with Flip Flows or Tasks to ask employees to confirm they have seen, read and understood an update. You get a clear record, which is useful for policy changes, safety protocols and compliance. Role-based permissions control who sees what, and the platform is ISO 27001 and SOC 2 certified, GDPR and C5 compliant, hosted in Germany.
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Flip puts critical knowledge in your employees’ hands, without the clutter and confusion of legacy tools. One platform, one experience, one place for everything they need to do their best work.
