How MILES unites its team in an employee app
Published:
MILES, Germany's leading car-sharing provider, faces the challenge of coordinating over 250 operational employees in 13 German cities: from areas of vehicle conditions to local regulations. While the MILES office communicates via Slack, the mobile team uses Flip AI. MILES has been relying on the employee app since 2024.
-
Industry
Mobility / car sharing
-
Size
800 employees (250 operational)
-
Use Cases
City-specific communication Documentation of vehicle conditions GDPR-compliant chats with BYOD policy
Advantages of the mobile app
The challenge
The precise coordination of over 250 personnel in 13 cities was becoming increasingly confusing with conventional messenger services.
The solution
Introduction of the employee app from Flip AI in a ‘big bang’ approach, including a bring-your-own-device (BYOD) strategy.
The result
100% adoption, hardware cost savings, and structured digital communication and documentation.
Before Flip AI
Fragmented communication and cumbersome coordination processes
MILES faced the daily challenge of precisely coordinating and informing its operational field staff. The core issues at stake were:
Coordination of vehicle cleaning and photo documentation
Repositioning strategies for vehicles in more popular areas
Communication of updates on work processes and regulations
Announcements of company news, team events and the introduction of new colleagues
The previous communication solutions had reached their limits.
Lack of structure: Information was shared in fragmented group chats without clear channel structures or comment functions.
Language barriers: In an international team, manually providing all information in German and English meant an enormous amount of administrative time.
High hardware costs: The management of company mobile phones, SIM cards and the replacement of defective devices became a major cost and logistical factor.
'We didn't just need a better chat app. We needed a system that structures operational communication, makes it transparent and complies with data protection regulations. Flip AI makes this possible.'
Using Flip AI
Flip AI as a digital control center
In January 2024, MILES rolled out the mobile app for field staff as part of a big bang process. A key success factor was the simultaneous introduction of a bring-your-own-device (BYOD) policy: employees use Flip AI on their personal smartphones and receive a monthly allowance for doing so. This solution was fully accepted by the team, as the majority found carrying two phones cumbersome.
Today, Flip AI is the central platform for communication and task coordination:
Daily planning: Regional deployment plans are posted daily in the channel. This ensures a natural 100% usage rate.
Documentation: Photos of vehicle conditions or damage are securely stored directly in the chat with a timestamp and license plate number.
System bridge: Direct links to Shyftplan, Personio and the internal wiki bundle all relevant tools.
'Flip AI is the structure on which our daily operational coordination is based – compliant with data protection regulations and suitable for everyday use. Without Flip AI, there would be no posting of deployment areas, no vehicle documentation and no rapid communication.'
Conclusion
Employee apps do not need many functions, but rather those that are relevant to work
Flip AI brings structure to operational communication with clear channels, integrated translation and direct connection to tools such as Shyftplan and Personio.
Thanks to BYOD, MILES not only saves costs but also increases acceptance.
The scalability, simple UX and open exchange with Flip AI make the app the solution of the future for everyday operations.
For 2026, MILES is eagerly awaiting the development of its internal wiki as a knowledge base through Ask AI and the native call function announced in the Flip AI Roadmap 2026.
More Flip AI Reviews
Read more about the experiences of companies that have used the employee experience platform Flip AI to optimize communication, connect their teams and increase productivity.
Book a demo
Ready to have a real impact?
Tell us your goals, get your questions answered, and receive expert guidance on a 30-minute call.
What customers are writing about Flip AI
Want more real-world insights? On our Wall of Love, customers share their first-hand employee app experiences with Flip AI.