Outlook and Exchange Online
Users may be unable to reach their mailbox in Outlook on the web, Outlook desktop, Exchange ActiveSync or REST connections, and email delivery may be delayed.
13 November 2026
Microsoft is down. Get critical communications live in 24 hours.
Flip AI works alongside your existing Microsoft infrastructure and can get an independent backup communications channel live in one day. You do not need to replace Microsoft. You need a Plan B.
What happened?
On 13 November 2026, Microsoft reported a service degradation affecting Outlook, Exchange Online and other Microsoft 365 services. Check the official Microsoft status page for live updates. Flip AI works alongside your Microsoft setup and can get a backup communications channel live within 24 hours. You do not need to replace Microsoft. You need a Plan B.
Source: Microsoft service health, 13 November 2026 (status.cloud.microsoft (opens in a new tab))
What Microsoft has reported
On 13 November 2026, Microsoft described a service degradation in which users may be unable to connect to multiple Microsoft 365 services. Features that interact with Exchange Online and email are affected. Parts of those services that do not depend on Exchange Online can remain functional.
Microsoft Teams
Scenarios that depend on Exchange Online, including calendar, meeting scheduling and some chat cases, may fail. Core messaging and online meetings have remained largely functional.
Other Microsoft 365 services
Microsoft has also listed impact on services that interact with Exchange Online, including Copilot experiences that need email, calendar or files. Azure was reported as having no issues at the time we checked Microsoft's status page.
Impact can vary by region and service. For the current state, use Microsoft's official status page. This page is not a live status board.
Sources: Microsoft service health; Microsoft incident via TD SYNNEX (opens in a new tab); AP News (opens in a new tab); BBC (opens in a new tab)
Relying on a single platform is a risk
When Outlook, email or related Microsoft 365 features are disrupted, a lot of internal communication simply stops. Flip AI is an independent channel that can sit beside the Microsoft tools you already use, so people can still be informed and stay in contact.
A backup channel, live in 24 hours
That's where Flip AI comes in. It works alongside your existing Microsoft infrastructure and gives your organization a reliable, independent communications channel when your usual tools are not available.
Live in 24 hours
We will get your backup communications channel up and running in one day.
Sync with Microsoft
Connect Flip AI with your existing Microsoft environment, so you are not starting from a blank slate.
Stay connected
Keep employees informed and connected, even when Microsoft 365 services experience disruption.
Everything your teams need, even when Microsoft is down
Flip AI is an independent communications channel that can sit beside the Microsoft tools you already use. These are features that already exist in the Flip AI app, so teams have chat, video calls, news, and more as a backup when Microsoft 365 is disrupted. This is not a replacement for Microsoft.
Chat
1:1 and group text and voice messaging with built-in live translation.
More about ChatVoice and video calls
Secure 1:1 and group calls from inside the app, with no personal numbers shared.
More about voice and video callsNews feed and channels
Company news and communities based on role or location.
More about the news feed and channelsKnowledge base
All of your company's knowledge in one place, connected to Ask AI.
More about the knowledge baseTasks
Assign work, set due dates, and track completion across every location.
More about TasksAsk AI
Your frontline AI gateway: ask a question, get an answer, complete the task.
More about Ask AISurveys and polls
Fast, real-time feedback that captures frontline voice.
More about surveys and pollsDigital signage
Company news on any screen, synced straight from your app.
More about digital signageFlows
Describe a workflow in plain language and AI builds it.
More about FlowsFusion
Describe the app you need in plain language and Fusion builds it in minutes.
More about FusionFrontline Identity
Passwordless, secure identity access management built for deskless teams.
More about Frontline IdentityApps & Integrations
Payslips, shifts, absence, natively integrated with Workday, UKG, SAP, etc.
More about Apps & IntegrationsChat, posts and live updates, without waiting for email
Once the channel is live, teams can use chat, posts and live streaming to share critical information. The aim is a working communications path in 24 hours, not a long IT project. When Microsoft services return to normal, Flip AI can stay in place as your Plan B. You should not need to unwind a complex setup.
Don't wait for the next outage to find out you need a Plan B
Get in touch today and let's get your backup communications channel live in 24 hours.
Frequently asked questions
For live status, check Microsoft's official service health page. This Flip AI page is not a live status board. On 13 November 2026, Microsoft reported a service degradation in which users may be unable to connect to multiple Microsoft 365 services, especially features that interact with Exchange Online and email.
Microsoft reported that Outlook and Exchange Online mailbox access could fail, and that email delivery could be delayed. In Microsoft Teams, calendar, meeting scheduling and some chat scenarios that depend on Exchange Online could fail, while core messaging and online meetings remained largely functional. Other Microsoft 365 services that interact with Exchange Online were also listed. Impact can vary by region. Use Microsoft's status page for updates.
No. Flip AI works alongside your existing Microsoft infrastructure. You do not need to replace Microsoft. You need an independent backup communications channel for when the usual tools are not available.
The offer on this page is a backup communications channel live within 24 hours.
Flip AI can stay in place as your Plan B. The goal is to avoid a heavy setup that you then have to tear down. Connect it with your existing Microsoft environment and keep it ready for the next disruption.
Organizations that rely on Microsoft 365, Outlook or Teams for business-critical communication, including teams that need a channel that still works when email is delayed or unavailable.
Book a demo. We will walk through how to get a backup communications channel live in 24 hours.