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Before you go, see the impact.
Here's what a connected frontline actually delivers for your business.

Explore the value

Flip Raises $25 Million to Bring AI to Deskless Workers.

Read full press release.

Run daily operations from the shop floor, not the clipboard

Checklists, incident reports, shift changes and handovers still run on paper, phone calls and the hope that someone passed the message on. Flip turns them into digital processes that a frontline worker completes on their own phone, with the audit trail and visibility operations leaders have never had.

West Shore Home employee using phone in a factory setting. AI Generated
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The process exists. It just lives on paper in a different building.

Operations leaders are asked to standardise across sites while the actual work is recorded on clipboards, whiteboards and in someone's head. When a machine stops, a delivery is damaged or a shift changes late, the information travels by phone call and arrives too late to act on. Flip moves those processes onto the phone people already carry, so what happened on site is visible the moment it happens.

Three mobile screens showing employee app for payroll, time management, and employee services.

What an operations team can do with Flip

Flowchart showing a message workflow with welcome keyword trigger.

Flip Flows

Turn a paper process into a digital one in an afternoon. Incident reports, alerts, orders and approvals become guided flows that route themselves to the right person and close with a record of what happened.

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Tasks & checklists

Standardise the opening, the safety check and the daily round. Assign, track and complete checklists on mobile, so every site runs the same routine and you can see which ones did.

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Shift management

Cover the gap without the ring-around. Managers assign and swap shifts while employees check rotas, request time off and report sick from the app, so a late change reaches everyone affected in seconds.

B2B-SaaS Employee App UI shows parcel volume update, empowering frontline via HR-Portal, Intranet.

Alerts & escalation

Get the urgent thing to the right site, not the whole company. Targeted push alerts with acknowledgement tracking tell you who has seen a safety notice or a volume warning, and escalate the people who have not.

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User interface for knowledge base on safety and compliance.

Knowledge Base

The SOP at the point of work, not in a binder. Procedures, safety instructions and machine documentation are searchable from the floor, and keep working when the signal does not.

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User analytics dashboard of Employee Experience Platform with HR-Portal, Intranet, Flip Intelligence.

Analytics

See which sites are actually following the process. Completion rates, response times and adoption by location turn a standardisation programme into something you can manage rather than hope for.

EUROPART
'Our employees are happier with our approach to communication. The employee app has really helped us take our communication to the next level. It’s faster, and the integrated translation tool lets all employees see information in their preferred languages.'
Kira Kebekus
Head of Corporate Communication & Innovation

Flip Intelligence for operations

Flip Intelligence is the AI of Flip. It combines Ask AI, pre-built Agents and Flip Flows on top of your Knowledge Base, so the process runs itself and the team stays on the job in front of them.

Describe the process and the AI Flow Builder writes it.

Say it in plain language, for example a maintenance request that alerts engineering, notifies the shift lead and tracks the fix to completion, and the whole flow is built ready to launch. The same covers damage reports, quality escalations and shift handovers.

How other operations teams did it

Ready to put down the clipboard?

  • 🇩🇪 Made in Germany: Hosting in the EU, GDPR-compliant, ISO 27001-certified

  • 🔒 Data security: End-to-end encryption, no access to private smartphone data

  • ⚡ 95% usage rate: Higher than the industry average (30-60%). Flip actually creates added value for employees

  • 🚀 Fast implementation: Rollout without email address required, 24-hour support

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FAQs

What is frontline operations software?

It is a mobile platform that digitizes the daily work of deskless teams: tasks and checklists, incident and damage reports, shift changes, handovers and the procedures people need at the point of work. Flip does this on the worker's own phone and keeps working offline.

What operational challenges does Flip help solve?

Manual processes and disconnected tools that cause staffing gaps, missed updates and no visibility. Flip digitizes the workflows, centralizes the information and moves urgent communication onto a channel people actually read, so problems surface while there is still time to act.

How does Flip support standardized workflows like checklists?

You create digital checklists for store openings, safety checks, maintenance and daily routines. Tasks are assigned, tracked and completed on mobile, so every site runs the same routine and you can see completion rates by location.

Can frontline staff report incidents or issues digitally?

Yes. Mobile forms for incident, damage and quality reports are submitted through a Flip Flow and routed automatically to the right person, with photos, location and a timestamped record, so nothing depends on someone remembering to pass it on.

How does Flip support compliance and safety requirements?

Safety briefings, trainings and compliance checklists are documented digitally, and you can track who completed what and when. The record is traceable and audit-proof, which is usually what a paper process cannot give you.

Does it work in warehouses and production halls with poor signal?

Yes. Flip works offline, so people can read procedures, complete checklists and record reports without a connection, and everything syncs once they are back in coverage.

How do you reach the right site without notifying everyone?

Audiences are segmented by site, department, shift or role, so an alert about one warehouse reaches that warehouse. Acknowledgement tracking then shows who has seen it and escalates the people who have not.

Can we build our own operations apps without engineers?

Yes. Flip Fusion, Flip's AI app builder, lets you describe an app in plain language, for example a vehicle-check, maintenance-ticket or stock-count app, and ships it to your teams as a mini-app in minutes, with permissions and compliance built in.