Real Time Information
Keep service informed. Share clear overviews of sales, special offers, and training materials with everyone in seconds.
Communication and organization for hospitality teams, in one app
Flip brings communication into staff's working lives wherever they are, on the phones they already carry. Teams share sales overviews, offers, and training in seconds, gather guest-service feedback through built-in polls , and move shift rotas off the noticeboard and into the app. With around 3 million people employed in hospitality and 30% naming ineffective communication as a challenge, a purpose-built app is what keeps service sharp.
Well-informed staff are what clients actually feel
Hospitality runs on shifts, seasonal hires, and constant movement, so the information that shapes guest service rarely reaches everyone in time. 38% of hospitality employees say technology matters more to their role than before the pandemic, yet 30% still see ineffective communication as a core challenge. An app that reaches every employee, even offline, closes that gap.
What a hospitality team can do with Flip
Polls
Design in quality. Gather guest and floor feedback easily with the built-in survey and poll feature, so you improve service by design, not guesswork.
Shiftplanning
Make (re)scheduling easy. Move rotas from the noticeboard to the app, so checking, swapping, and rearranging shifts is simple from anywhere.
Communication
Connect employees, even offline. High usage rates mean people actively communicate and solve problems together, regardless of location, and Flip keeps working without an internet connection.
Onboarding
Go from shifts to training in one place. Flip handles both scheduling and training and development, adding flexibility and faster onboarding.
Translation
Understand everyone with translation. Through translation partner DeepL, news feed notifications and information are auto-translated into each user's native language.
'Flip has become the heart of our workday–it’s where every shift and every journey at Ben & Jerry’s begins.'
Antonio Khant
Operations Manager, Ben & Jerry's
Flip Intelligence: the AI suite for hospitality
Flip Intelligence is the AI of Flip. It combines Ask AI , pre-built Agents, and Flip Flows on top of your Knowledge Base , so staff get answers and complete processes without leaving the guest.
Build your own hospitality apps with Flip Fusion
Flip Fusion is Flip's AI app builder. Describe the app you need in plain language and Fusion builds and ships a full mini-app to your teams in minutes, with no engineering. Ask for a room-inspection or housekeeping app, a maintenance-ticket app, or a lost-and-found app, and it is live on staff phones the same day. Every Fusion app is a Flip mini-app, so it inherits identity, permissions, and compliance by design.
Optimize the entire employee experience and unlock efficiencies
Ready to have a real impact?
🇩🇪 Made in Germany: Hosting in the EU, GDPR-compliant, ISO 27001-certified
🔒 Data security: End-to-end encryption, no access to private smartphone data
⚡ 95% usage rate: Higher than the industry average (30-60%). Flip actually creates added value for employees
🚀 Fast implementation: Rollout without email address required, 24-hour support
FAQs
It is a mobile-first platform that connects deskless hospitality workers, in hotels, restaurants, bars, and venues, with communication, scheduling, training, and feedback on their own phones. Flip is an employee app for hospitality trusted by KFC and EUROPART.
Yes. Flip keeps working offline, so staff on the floor or in areas with weak signal can still access the information they need.
Staff move rotas off the noticeboard and into the app, then check, swap, and rearrange shifts from anywhere, which removes last-minute phone calls and confusion.
Yes. Through DeepL, news feed notifications and information are auto-translated into each user's native language, so seasonal and multilingual teams stay informed and onboard faster.
No. Flip is built for frontline hospitality workers without corporate email. Employees sign in on their own smartphone and see what is relevant to their role.
Yes. Flip Fusion, Flip's AI app builder, lets you describe an app in plain language, for example a housekeeping room-inspection or maintenance-ticket app, and ships it to your teams as a mini-app in minutes, with permissions and compliance built in.
Through Frontline Identity, each team member gets a passwordless login via passkeys and QR-code activation in about two steps, with single sign-on into systems like your PMS and scheduling, and full governance for fast seasonal onboarding and instant offboarding.
Well-informed staff deliver better service. Flip puts sales overviews, offers, and training a tap away and gathers floor feedback, so teams act on what guests actually experience.