Description of software services - Flip Fusion

Flip Fusion is an AI-assisted app builder within the Flip platform. From a natural-language input (prompt), a ready-to-use application (the “generated app”) is created in a single step. The generated app runs entirely within the Flip platform and uses its functions, in particular user management, roles and permissions, and integrations. Flip Fusion provides the following functions:

App creation

Generation from natural language. A working application is generated from a prompt in a single step and is executed within the Flip platform.

Iterative refinement. Generated apps can be adjusted and developed further iteratively through a dialogue-based (chat) interaction; the relevant chat history is passed to the language model only to the extent required for generation or adjustment.

Preview and approval. Generated apps are displayed before they are rolled out and are approved by the Customer. The Customer decides on productive use at its own responsibility, following prior review and functional acceptance.

Roll-out to user groups. Generated apps are rolled out to defined user groups via the role and permission management of the Flip platform. The number of apps that can be rolled out is governed by the contractual agreements with Flip (by default two (2) per Flip tenant). The agreed number may be exceeded; any excess is invoiced separately at the prices for additional apps set out in the offer.

Resolution of tenant-specific references. To resolve app dependencies, Flip Fusion can resolve tenant-specific references (e.g. channels, users, pages, tasks) via the Flip APIs of the customer tenant.

Image and media embedding. For generated apps, images can be embedded via an optional image search based on search terms derived from the input; uploaded reference images can be used as a design template.

Integration into the Flip platform

User management, roles and permissions. Generated apps use the existing user management and the role and permission model of the Flip platform. A separate user or permission administration within the generated app is not required.

Platform binding. Generated apps are functionally self-contained but technically bound to the Flip platform. They are not separate, portable artefacts; there is no export as a standalone application or as source code.

External integrations

Review and approval. External integrations are only possible to a limited extent at launch. Complex external API integrations are not part of the standard scope and are reviewed and approved on a case-by-case basis by the Fusion team solely in the interest of the technical integrity and security of the Flip platform.

Secure connection. API keys stored by the Customer are securely stored server-side via the dedicated connection function and are in principle not included in inputs to the language model; this does not apply to interfaces where the key is technically part of the call URL and is therefore processed in the context of the generated app (Annex 2 to the DPA). Associated API documentation (name, base URL, document content) can be uploaded.

AI processing

Model-based code generation. Code generation is performed using large language models (LLM inference). Processing takes place within the European Union; the productive EU environment uses Azure AI Services deployments in the Microsoft EU Data Zone.

Optional web and image search. Flip Fusion can use an optional web and image search for research. The search terms transmitted to external search and image services may be processed outside the EU or the EEA. These functions are not intended for the input of personal data.

No training on personal data. Flip does not use personal data from Fusion processing to train, fine-tune or improve AI models; the model providers used likewise do not use inputs and outputs to train their models. Details are governed by the Data Processing Agreement (DPA).

Operation, security and data protection

Activation and deactivation. Flip Fusion is deactivated by default for the Customer’s tenant and is only activated upon the Customer’s documented approval. The Customer can deactivate Flip Fusion again at any time at tenant level.

Logging and key management. The content of inputs and outputs is not logged at the AI gateway; technical metadata (in particular timestamps and status information) is not affected by this. API keys stored by the Customer are stored securely and are in principle not included in inputs to the language model; Annex 2 to the DPA remains unaffected.

Data protection. The processing of personal data is carried out in accordance with the Provider's Data Processing Agreement (DPA) (processing on behalf under Art. 28 GDPR). The provider-side requirements of Regulation (EU) 2024/1689 (EU AI Act) are complied with.

Hosting. Flip Fusion is operated within the European Union as part of the Flip platform; LLM inference is performed via Azure AI Services deployments in the Microsoft EU Data Zone. By way of exception, the search terms transmitted to external search and image services as part of the optional web and image search may also be processed outside the EU or the EEA (see the “AI processing” section and Section 3.3 of the DPA).

Availability reporting. The availability status can be viewed at any time at getflip.com/status/.

Retention and export

The retention periods for the individual data categories are set out in the table below. Retention periods marked as configurable can be set by the Customer within the limits provided for. Customer content can be exported in the formats and via the routes stated. In all other respects, deletion after the end of the contract is governed by the main agreement and the data processing agreement.

No self-service export is available for Flip Fusion. Upon the Customer’s request via support, the Provider makes the customer content stored in Flip Fusion available in a common electronic format; this includes in particular supporting the Customer in fulfilling data subject rights under Art. 15 and Art. 20 GDPR in accordance with the data processing agreement. Generated apps are not exported as a standalone application or as source code. The entries in the “Export” column refer to the export functions available during the term of the contract; the Customer’s rights under the main agreement (switching support) and under the data processing agreement remain unaffected.

For the data categories marked as “No export”, no export function is available; where they contain Customer Content within the meaning of clause 1 of the Terms, the Provider makes it available upon request via support in a structured, commonly used and machine-readable format. Clause 9.5 of the Terms and the Customer’s rights under the Terms (export and switching support) remain unaffected.

System requirements

The following minimum requirements apply to the operating systems and browsers of end devices:

Operating systems

• Windows: last 3 major versions

• macOS: last 3 major versions

• iOS: last 3 major versions

• Android: last 6 major versions

• Flip app: iOS last 2 major versions, Android last 2 major versions

Browsers

• Chrome desktop & mobile: last 3 major versions

• Edge desktop: last 3 major versions

• Firefox desktop: last 3 major versions

• Safari desktop: last 3 minor versions

Flip Fusion is used within the Flip platform; the system requirements of the Flip platform apply in addition.

Legal framework

This software service description sets out the characteristics of the Flip Fusion software service. Which functions are owed in a specific case follows from the offer in conjunction with the main agreement; where Special Terms for Flip Fusion have been agreed with the Customer, those Special Terms prevail in accordance with clause 18.1 of the Terms. Flip Fusion requires the use of the Flip platform; the software service description of the Flip platform applies in addition. The service quality and availability owed are governed by the Service Level Agreement for the Flip platform; that agreement applies to the availability and operation of the Fusion environment (builder, runtime environment and storage). No service level applies to the apps generated with Flip Fusion. Their functionality, quality and availability are the responsibility of the Customer, as they depend materially on the Customer's inputs (prompts) and on connected third-party systems. The Provider may develop the service further within the scope of the contractual provisions (modifications). The current version of this software service description is available at https://www.getflip.com/legal/softwaredescription-fusion/.