How an employee app for the public sector closes communication gaps

Not every piece of information is relevant to everyone. But every message must reach the right people, such as specific departments, roles, or locations.

How Flip supports cities and municipalities:

• Channels by department (e.g. citizens’ offices, registry, regulatory office, public works)

• Target group-specific publications instead of scattered email distribution lists

• Mandatory channels for sensitive topics such as occupational safety or IT security

Examples within the app:

• “Update for Citizens’ Offices: New appointment logic from Monday”

• “Note for Registry Department: Revised checklist for document verification”

• “Info for IT/Admin only: Patch window on Friday”

Many internal requests and enquiries still arrive as free-text emails. Flip streamlines these processes through:

• Digital forms for applications, reports, and internal services

• Automated workflows (Flip Flows) that route tasks to the right recipients

• Self-service via mini-apps directly on smartphones

Typical use cases for cities & municipalities:

• Request certificates and proofs

• Apply for IT access or permissions

• Submit forms automatically routed to the relevant office

Without a central communication platform, rumours and parallel information flows spread quickly, especially in large administrations with multiple departments.

Flip offers:

• A central newsfeed for top-down communication from administrative leadership, the main office, or press department

• A clear separation between News (official) and Chat (informal) content for greater clarity

• Read confirmations and reach insights for critical updates

Occupational safety updates, data protection policies, IT security protocols, and new service agreements are not optional – they must be provably communicated and acknowledged.

With Flip, you can ensure:

• Mandatory channels employees cannot opt out of

• Acknowledgement options for particularly critical updates

• Documented delivery for compliance with data protection, staff council, and audit requirements

During storms, floods, IT incidents, building closures, or urgent deployment situations, defined groups must be reached within minutes.

The employee app enables:

• Instant alerts via push notifications, pop-ups, or banners (targeted or organisation-wide)

• Ready-to-use templates for scenarios like “City Hall Closure” or “IT Disruption”

• A combination of central newsfeed and direct alerts for effective crisis communication

“Where can I find the form?” – one of the most time-consuming questions in any administration, especially when knowledge is fragmented across file servers, intranet pages, and paper folders.

With Flip, cities and municipalities can create:

• A central knowledge base for service agreements, process descriptions, templates, and FAQs

• Smartphone access to all documents – even without a PC workstation

• Onboarding knowledge for new employees directly within the app

Typical content examples:

• Service agreements and process guidelines

• Standard replies/templates for citizen enquiries

• Checklists and flowcharts for recurring tasks