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Privacy Policy

1. Controller

2. Processing of personal data within the context of the website

We process your personal data whenever you visit our website or use the content and features offered there. Personal data is any information relating to an identified or identifiable natural person. When we process personal data, this means that we collect, store, transmit, delete or otherwise use this data.

The processing of your personal data is always carried out on a legal basis and only for specific purposes. In the following, we will inform you about what data we process for what purpose and on what legal basis this is done for the respective features and use options on our website.

2.1 Visiting the website

2.1.1 What data do we process?

We use server log files when you visit our homepage for informational purposes. These are used to process data that your browser automatically transmits to us. In particular, the following personal data is processed:

IP address of the accessing computer
Name of the file retrieved
Date and time of the retrieval
Amount of data transferred
Message confirming successful retrieval
Browser type and version as well as the operating system you are using
Referrer URL
Requesting provider
Screen resolution
Operating system used
Host name of the accessing computer

2.1.2 For what purpose is the data processed and on what legal basis?

When you visit our website for informational purposes, we process the above-mentioned usage and log data. This is technically necessary to display our website to you and to ensure stability and security. In the event of the unlawful use of our website, we ultimately also use the data to defend attacks and to clarify any infringements. The processing is carried out on the basis of balancing interests in accordance with Article 6 (1) (f) GDPR, which always also takes into account your legitimate interests.

2.2 Using contact options

Our website allows you to contact us. You can use the e-mail address provided or our contact form for this purpose.

2.2.1 What data do we process?

If you use the option to contact us via our website, we process the following data, which as an example may include:

Salutation
First name and last name
E-mail address
Your request and the content of your contact request

2.2.2 For what purpose is the data processed and on what legal basis?

The information you provide when contacting us will be stored in order to process your request and any subsequent correspondence. Processing is carried out either for the conclusion or fulfilment of a contract (Article 6 [1] [b] GDPR) or on the basis of balancing interests pursuant to Article 6 (1) (f) GDPR, which always also takes your interests into account.

2.3 Support request

We also give you the option to request support on our website. You can use this to report bugs, submit requests, or give us feedback.

When you send us a request, a support ticket is created. Your e-mail address will be automatically registered and the data you have provided saved.

There is the additional option of creating a password and logging into the support area. This is possible regardless of whether or not you are a Flip customer. Such registration is not mandatory for processing your request.

2.3.1 What data do we process?

If you use our support services, the following data in particular will be processed:

E-mail address
Role in the company
Subject
Description of the problem
Available attachments, if applicable
Device on which the problem occurs, if applicable

When registering for the support area, the following data is processed:

First name and last name
E-mail address
Password

2.3.2 For what purpose is the data processed and on what legal basis?

The information you provide in connection with a support request will be stored in order to process the request and any subsequent correspondence. Processing is carried out either for the conclusion or fulfilment of a contract (Article 6 [1] [b] GDPR) or on the basis of balancing interests pursuant to Article 6 (1) (f) GDPR, which always also takes your interests into account.

2.4 Sending out and analysing the use of our newsletter

2.4.1 What data do we process?

If you have expressly consented to receiving our newsletter, we collect and process the following data for this purpose:

Name
Salutation
E-mail address
Business division
Number of employees

In addition, we measure, analyse and store data on newsletter opening and click rates and the links contained therein, i.e. on your use of the newsletter and your reading behaviour. The newsletter e-mails sent and the links listed therein contain ‘web beacons’ or ‘tracking pixels’ for this purpose, which are linked to your e-mail address and an individual ID. When the e-mail is opened, the software’s external server loads this ‘tracking pixel’ and registers the date, time and your approximate geographical location and IP address. We also know when, where and how often which newsletter subscriber clicked on the links via a URL generated by the software for each link.

2.4.2 For what purpose is the data processed and on what legal basis?

If you have expressly consented to this, we will process the above-mentioned contact details for the purpose of sending you the newsletter. We use the ‘double opt-in’ procedure for our newsletter registration. This means that after you have consented to receiving our newsletter, we will send you an e-mail to the e-mail address you have provided, in which we ask you to confirm that you wish to receive the newsletter. The purpose of this procedure is to be able to prove your registration and, if necessary, to clarify any misuse of your personal data.

When you receive our newsletter, we also process data relating to how you use our newsletter and the links it contains. For example, we find out which links were clicked on particularly frequently and were therefore interesting for a lot of newsletter subscribers. This allows us to make our newsletters and events even more relevant in the future and optimise our offerings and products. We use the data obtained in this way to create a user profile to tailor the newsletter to your individual interests and record when you read our newsletter and which links you click on to then infer your personal interests from this. We link this data to actions you take on our website.

Processing to send and analyse the use of the newsletter is based on your consent according to Article 6 (1) (a) GDPR.

You can withdraw your consent to sending and analysing the newsletter at any time and unsubscribe from the newsletter. You can withdraw your consent by clicking on the link provided in each newsletter e-mail or by sending a message to the contact details provided in this privacy policy.

2.5 Job applications

We also provide information on our website about our job vacancies. You can apply for these directly via the website. For further information on the processing of your data in this case, please refer to our data protection notice for job applications.

2.6 Arranging a demo

You can arrange a free demo via the website.

2.6.1 What data do we process?

To arrange a demo, we collect and process the information to be provided via the corresponding contact form. This includes in particular:

Salutation
First name and last name
E-mail address
Telephone number
Number of employees
Further comments, if applicable
How you found out about us, if applicable

2.6.2 For what purpose is the data processed and on what legal basis?

The information you provide in connection with arranging a demo will be stored and processed to process the request and any subsequent correspondence. In this respect, processing is carried out either for the conclusion or fulfilment of a contract (Article 6 [1] [b] GDPR) or on the basis of balancing interests pursuant to Article 6 (1) (f) GDPR, which always also takes your interests into account.

In addition, we use data that we receive from you in connection with arranging a demo to regularly inform you about current interesting products, industry topics and invitations to Flip GmbH events by e-mail and to analyse your use of these e-mails. Processing to send and analyse the use of such e-mails only takes place if you have consented to the processing in accordance with Article 6 (1) (a) GDPR.

2.7 Downloads: white papers and other resources

We have various white papers and other resources available for download on our website for your information.

2.7.1 What data do we process?

When you download a white paper or another resource provided by us, we collect and process various information from you in advance. This includes in particular:

Salutation
First name and last name
E-mail address
Job title
Company name
Number of employees

2.7.2 For what purpose is the data processed and on what legal basis?

We use data that we receive from you in connection with downloading a white paper to regularly inform you about current interesting products, industry topics and invitations to Flip GmbH events by e-mail and to analyse your use of these e-mails. Processing to send and analyse the use of such e-mails only takes place if you have consented to the processing in accordance with Article 6 (1) (a) GDPR.

2.8 Webinars

You can take part in webinars on our website. We use technical solutions from video communication service providers to hold the webinars. To take part in our webinar, you are required to use the respective service. The service provider is responsible for the data processing that takes place when the webinars are held. Please see section 4 for further information.

A chat feature is available in the seminars through which you can actively take part in the seminar – either by sending a message to all participants or by sending a message to our facilitators, which can’t be seen by the other participants.

The webinars are recorded and are not only available on our website afterwards, but are also sent out in our newsletter for people to re-watch. We also use parts of the seminars on our social media channels.

2.8.1 What data do we process?

For webinar participation, we collect and process the following data in particular:

Salutation
First name and last name
E-mail address
Number of employees
Any chat messages you have sent

Webinar recording and use of the recording takes place without requiring any information from participants. Communication in the chat is reproduced in the recording without disclosing participant names.

2.8.2 For what purpose is the data processed and on what legal basis?

Information that you provide in connection with registration for a webinar will be stored and processed to prepare and conduct the webinar. In this respect, processing is carried out either for the conclusion or fulfilment of a contract (Article 6 [1] [b] GDPR) or on the basis of balancing interests pursuant to Article 6 (1) (f) GDPR, which always also takes your interests into account.

In addition, we use data that we receive from you in connection with your webinar registration to regularly inform you about current interesting products, industry topics and invitations to Flip GmbH events by e-mail and to analyse your use of these e-mails. Processing to send and analyse the use of such e-mails only takes place if you have consented to the processing in accordance with Article 6 (1) (a) GDPR.

2.9 Press distribution list

In addition to our newsletter, you also have the option of subscribing to our press distribution list. You will receive information about company updates via this.

2.9.1 What data do we process?

First name and last name
E-mail address

2.9.2 For what purpose is the data processed and on what legal basis?

If you have expressly consented to this, we will process the above-mentioned contact details in order to send you press information.

You can withdraw your consent to receiving company updates via the press distribution list at any time and unsubscribe from the press distribution list. You can withdraw your consent by clicking on the link provided in each press distribution e-mail or by sending a message to the contact details provided in this privacy policy.

2.10 Partnership request

If you are interested in a partnership, please feel free to send us a request without obligation at any time.

2.10.1 What data do we process?

When a partnership request is made, we process the following data:

Salutation
First name and last name
E-mail address
Any comments you have provided

2.10.2. For what purpose is the data processed and on what legal basis?

In the event of a partnership request, your data will be stored and processed to process the request and any subsequent correspondence. In the case of a partnership request, data processing is carried out as steps prior to entering a contract on the basis of Article 6 (1) (b) GDPR.

2.11 Special partnership request

For some key accounts, we offer partnerships with special terms and conditions for their respective organisational members. As an organisational member of such a key account, you can request a partnership with special terms and conditions or information on such a partnership without obligation.

2.11.1 What data do we process?

When you request a partnership with special terms and conditions, we process the following data:

Name of the organisational unit and the key account
Salutation
First name and last name
Telephone number
E-mail address
Number of users

2.11.2 For what purpose is the data processed and on what legal basis?

The data provided when requesting a partnership will be stored and processed in order to process your request and compile appropriate information. In the case of a partnership request, data processing is carried out as steps prior to entering a contract on the basis of Article 6 (1) (b) GDPR.

2.12 Chatbot

A chatbot is available on our site for you to contact us.

2.12.1 What data do we process?

When you use the chatbot, we process the information you provide to us by entering it in the chat window, as well as your IP address.

2.12.2 For what purpose is the data processed and on what legal basis?

We process the data relating to the use of the chatbot in order to process your request. The data processing is carried out on the basis of Article 6 (1) (b) GDPR or on the basis of balancing interests according to Article 6 (1) (f) GDPR, which always also takes your interests into account.

3. Cookies

4. Services used

5. Storage period and deletion

6. Transmission of personal data, in particular to third countries

7. Your rights as a data subject

8. Possible consequences of not providing data

9. No automated decision in individual cases

10. Right to object according to Article 21 GDPR