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Webinar

People First, Friction Last

Discover how to eliminate frontline friction, simplify communication, and boost performance, retention, and team connection.

23 April 2026
The new standard for unlocking performance, wellbeing and retention.

Key takeaways

  • Practical ways to reduce friction in frontline operations

  • How to streamline communication and move away from fragmented channels

  • Ideas to cut manual processes and save time

  • How to improve visibility, recognition and team connection

  • Approaches to support wellbeing without sacrificing performance

Synopsis

Frontline teams are under increasing pressure, but the real challenge often lies in the friction surrounding the work, such as fragmented communication, manual processes, and disconnected tools.

In this session, we are joined by experienced industry practitioners who have navigated these challenges firsthand. They will share real-life examples of how they identified operational friction within their organisations and replaced manual, time-consuming processes with streamlined workflows. Whether you are managing high-volume consistency or premium service standards, you’ll learn how they moved away from fragmented chaos to a single source of truth, giving hours back to their managers and teams.

Register now!

Speakers:

Heather Halliday
Customer Success Manager, Flip

Heather Halliday

Customer Success Manager, Flip

Nick Crawford
Founder & CEO, Worknetworks

Nick Crawford

Founder & CEO, Worknetworks

Clare Lattin
Restaurant Co-founder and Owner

Clare Lattin

Restaurant Co-founder and Owner

Lejla Imsirevic
HR Business Partner, KFC Austria

Lejla Imsirevic

HR Business Partner, KFC Austria