Future-proof your frontline teams

Aisha Taylor is a Managing Director and Partner at Boston Consulting Group (BCG), where she leads the firm’s People and Organization practice for Industrial Goods in North America. With a sharp focus on frontline workforces, she has a proven track record of driving transformative change across both frontline and corporate environments. Aisha brings a distinctive perspective to the evolving needs of today’s and tomorrow’s workforces, from enhancing frontline productivity to redefining employee engagement. Over her near-decade at BCG, she has partnered with organizations to design end-to-end talent strategies that are people-centered and performance-driven. She is especially passionate about helping frontline teams succeed amid digital disruption and operational complexity.

Rosie Sargeant is a Principal in BCG's People and Organization practice area with a particular interest in helping organizations become more employee-centric to attract, grow and retain their talent and drive even better business outcomes. She is an established thought leader on this topic, with a TED Talk on Why joy and flexibility are good for business as well as having published articles in HBR such as How generative AI can make work more fulfilling.

Adam Pikula is a seasoned IT leader with over 15 years of experience managing enterprise-level digital transformation initiatives across global teams. As Director of IT Projects at Bosch USA, he leads the My Bosch App project—an innovative digitalization platform designed to empower frontline employees with streamlined, mobile-first solutions, powered by the Flip platform. Adam brings deep expertise in aligning technology with real-world operational needs, driving adoption and efficiency across diverse work environments. He is passionate about enabling people through technology and creating sustainable value through digital innovation.

Luke's mission is to create lovable Digital Employee Experiences, so that work is a little more fun, with a little less friction, for everyone. Luke has been delivering B2B and B2C enterprise software for over 20 years, with over 15 years leading R&D organisations in the Digital Employee Experience (DEX) space.

As Sales Lead at Flip, Rafael brings over a decade of experience in collaboration and productivity platforms, building trusted relationships that drive business impact. Prior to Flip, he held client-facing roles at Google, Gartner, and Meta’s Workplace, where he managed strategic accounts such as Walmart, KPMG, Starbucks, and Spotify.