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HR Leadership On-Demand Webinar Employee experience & engagement

Quiet Quitting on the Frontline: Unlocking Engagement and Performance

This webinar provides HR and business leaders with the tools and insights needed to tackle disengagement, boost productivity, and future-proof their frontline workforce.  

Text: Quiet Quitting on the Frontline, Webinar
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What you'll learn:

  • Breaking Barriers: Discover how poor communication, cited by 65% of frontline employees as impacting work quality, can be replaced with modern, effective systems to combat disengagement.

  • Building Bridges: Learn how addressing recognition and career growth gaps can create a culture where every worker feels valued and motivated.

  • Quiet Quitters to Top Performers : Explore how tackling burnout—experienced monthly by over half (58%) of employees— can boost productivity, morale, and retention.

Synopsis

What’s holding frontline workers back from reaching their full potential? Flip’s latest report, From Unsung Heros to Quiet Quitters , reveals a surprising twist in the future of work: quiet quitting is not just a desk-based phenomenon. It’s now firmly rooted in frontline industries like manufacturing, retail, and hospitality.

Key findings reveal that one in five frontline employees openly admit to doing the bare minimum to keep their jobs, yet a striking 41% of disengaged workers plan to stay in their roles for more than three years.

Join Work Networks, HR Expert Jen Draper and Abby Guthkelch from Flip, to explore how businesses can address these challenges, re-engage their workforce, and unlock their full potential. Learn how poor workplace communication, lack of recognition, and outdated tools are holding back 80% of the global workforce—and how actionable strategies can turn the tide.

Speakers

Abby Guthkelch
VP - Executive Advisory

Abby Guthkelch

VP - Executive Advisory
Jen Draper
Managing Director - Work Networks

Jen Draper

Managing Director - Work Networks

Jen Draper is Managing Director at Work Networks, where she helps complex organizations shape and deliver employee communication and technology strategies that work for people on the frontline — not just on paper.

Before joining Work Networks, Jen worked in internal communications in the NHS, giving her first-hand experience of the challenge of reaching busy, diverse and often deskless workforces. Today, she brings that perspective to major frontline transformation projects, working with organizations including Everyone Active to understand how people really work, shape the right employee experience and turn technology into something that delivers genuine everyday value.

4 tips for future-proofing your frontline workforce

Make sure frontline workers feel seen, heard and valued

Make it your mission to truly listen. Create spaces where voices matter, recognize their contributions in meaningful ways, and build a culture where they feel valued every single day. Because when your frontline feels seen, heard, and appreciated - they don’t just show up. They show up with purpose. This not only boosts job satisfaction but also enhances customer service and operational efficiency. 

Illustration of diverse frontline workers, symbolizing Employee Experience Platform, Mitarbeiter App.
Don’t design and build from an ivory tower

True impact happens when we leave the ivory tower behind and immerse ourselves in their world. Engage your frontline workers, listen to their challenges, involve them in decisions, and build solutions that work in the real world they navigate daily. Ask yourself: Are your current systems truly built for everyone? 

Illustration of diverse frontline workers, symbolizing Employee Experience Platform, Mitarbeiter App.
Build a culture of appreciation 

Make appreciation a habit, not an afterthought. Creating a culture of appreciation isn’t just about rewards - celebrate their wins, acknowledge their efforts and show them - consistently that they matter. Organizations that embed recognition into their frontline operations will see increased retention, better morale, and improved service quality. 

Illustration of diverse frontline workers, symbolizing Employee Experience Platform, Mitarbeiter App.
Put accessibility and flexibility at the heart of frontline experience 

Break down the barriers. Make sure that your channels are clear, your programs are inclusive, and your learning pathways adapt to real-world challenges. Meet the frontline where they are - on their terms and in ways that genuinely work for them. Because when access is easy and flexibility is built in, employees don’t just show up - they thrive. 

Illustration of diverse frontline workers, symbolizing Employee Experience Platform, Mitarbeiter App.