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What you'll learn:
Breaking Barriers: Discover how poor communication, cited by 65% of frontline employees as impacting work quality, can be replaced with modern, effective systems to combat disengagement.
Building Bridges: Learn how addressing recognition and career growth gaps can create a culture where every worker feels valued and motivated.
Quiet Quitters to Top Performers: Explore how tackling burnout—experienced monthly by over half (58%) of employees— can boost productivity, morale, and retention.
Synopsis
What’s holding frontline workers back from reaching their full potential? Flip’s latest report, From Unsung Heros to Quiet Quitters, reveals a surprising twist in the future of work: quiet quitting is not just a desk-based phenomenon. It’s now firmly rooted in frontline industries like manufacturing, retail, and hospitality.
Key findings reveal that one in five frontline employees openly admit to doing the bare minimum to keep their jobs, yet a striking 41% of disengaged workers plan to stay in their roles for more than three years.
Join Work Networks, HR Expert Jen Draper and Abby Guthkelch from Flip, to explore how businesses can address these challenges, re-engage their workforce, and unlock their full potential. Learn how poor workplace communication, lack of recognition, and outdated tools are holding back 80% of the global workforce—and how actionable strategies can turn the tide.
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4 tips for future-proofing your frontline workforce
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Make it your mission to truly listen. Create spaces where voices matter, recognise their contributions in meaningful ways, and build a culture where they feel valued every single day. Because when your frontline feels seen, heard, and appreciated - they don’t just show up. They show up with purpose. This not only boosts job satisfaction but also enhances customer service and operational efficiency.
True impact happens when we leave the ivory tower behind and immerse ourselves in their world. Engage your frontline workers, listen to their challenges, involve them in decisions, and build solutions that work in the real world they navigate daily. Ask yourself: Are your current systems truly built for everyone?
Make appreciation a habit, not an afterthought. Creating a culture of appreciation isn’t just about rewards - celebrate their wins, acknowledge their efforts and show them - consistently that they matter. Organisations that embed recognition into their frontline operations will see increased retention, better morale, and improved service quality.
Break down the barriers. Make sure that your channels are clear, your programmes are inclusive, and your learning pathways adapt to real-world challenges. Meet the frontline where they are - on their terms and in ways that genuinely work for them. Because when access is easy and flexibility is built in, employees don’t just show up - they thrive.