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Flip Research

From Unsung Heroes to Quiet Quitters: The State of the Frontline Today

Discover actionable strategies to improve frontline employee engagement, well-being, and digital tech adoption based on insights from 1,000 workers in the UK and Germany.

Illustrated diverse professionals in colorful circles on a blue background.

Why This Report Matters

Realities of frontline work, revealed

Frontline employees are the backbone of industries like retail, healthcare, and manufacturing, yet they remain under-supported.

21%

of frontline employees admit to doing the bare minimum at work.

33%

say their organisations' ineffective communication hinders their productivity.

58%

say they experience workplace stress or burnout at least once a month.

'Honestly, a potato has better processing than the digital garbage cans we have at work.'

Frontline employee, on their employer's current digital tools

What You'll Learn

Comprehensive insights for HR leaders

Explore five essential areas for improving the frontline employee experience.

Motivation & retention +
Person climbing hierarchy steps towards a smiling sun, labeled with needs.

How to reduce quiet quitting and boost engagement.

Job satisfaction +
Employee satisfaction scores: recognition 68, conditions 66, communication 63.

Recognition and communication’s role in happiness at work.

Employee well-being +
Survey results on job satisfaction factors with a cartoon character at the bottom.

Practical solutions to reduce burnout and improve health.

Career growth +
Less than half feel they can grow in their company; illustration of a worker.

Unlock potential with clear paths and accessible training.

Digital transformation +
Bar chart showing features that encourage daily use of an employee app.

Select and implement digital tools that frontline workers actually want to use.

Your workforce is ready for change

Frontline employees are essential to business success, yet many feel undervalued and disengaged. This report is your roadmap to:

• Engage employees with recognition programs that work.

• Empower managers to lead with confidence and clarity.

• Bridge communication gaps with intuitive, frontline-first technology.

• Equip your HR team with tools to create a more motivated, productive, and resilient workforce.

Download the free report now

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